CUSTOM BUSINESS PLAN
INDUSTRY: Healthcare
In business: 0 years
Employees: 0
Objective:
Create a plan that will set the business/legal structure for the company, positioning the business to launch revolutionary software and obtain investor interest and start – up capital.
Results:
- Business owner has a tool that aids in understanding of strengths and weaknesses of the company idea and structure
- Possesses a step – by – step plan for positioning, marketing and reaching target market
- Obtained investment capital
CUSTOM BUSINESS PLAN
INDUSTRY: Real Estate & Mortgage
In business: 5 years
Employees: 20
Objective:
Create quick reference documentation capturing historical data, setting future strategy and acquiring investment interest and capital.
Results:
- Processes/procedures/policies created
- Used as tool for establishing goals for sales, management and staff
- Obtained capital and financing for project build
CUSTOM BUSINESS PLAN
INDUSTRY: Health & Beauty
In business: 5 years
Employees: 2
Objective:
Automation of manual processes eliminating redundant tasks, aligning business practices with goals of company and setting forth implementation and expansion strategy.
Results:
- Implemented 7x 24 customer self – service options
- Financial, marketing and inventory functions integrated
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Visibility of business process from wireless device
PROPOSAL MANAGEMENT
INDUSTRY: Non - Profit
In business: 5 years
Employees: 25
Objective:
Manage proposal writing and instance of winning award at the least possible cost at the least possible risk to program.
Results:
- Increased winning proposal rate from 40% - 70%
- Reduced average cost of preparing proposals by 25%
- Prepared lessons learned database to standardize procedures
- Implemented Platinum Team process
BUSINESS DEVELOPMENT
INDUSTRY: Cable/Satellite
In business: 1 year
Employees: 200
Objective:
Design a platform for consistent service delivery, measurements determining customer service success and client communication strategy
Results:
- Implemented a service level agreement(SLA)
- Customer Service Balance Scorecard measurements implemented
- Client satisfaction improved 82%
BUSINESS DEVELOPMENT
INDUSTRY: Entertainment
In business: 30 years
Employees: 7,500
Objective:
Create and implement a support strategy that facilitates an inbound/outbound Call Center staff to answer calls in a manner that is effective but does not compromise quality
Results:
- 90% of calls answered in 30 seconds
- Created a three – tier structure that allowed for skills based routing
- Client satisfaction increased 100%
TECHNOLOGY INTEGRATION
INDUSTRY: Insurance
In business: 40 years
Employees: 15
Objective:
Design and implement an automated document retention platform and paperless environment
Results:
- Office productivity increased 100%
- Ability to located documents on – demand increased 100%
- Training and staff orientation times reduced by 30 days
TECHNOLOGY INTEGRATION
INDUSTRY: Consulting
In business: 10 years
Employees: 15
Objective:
Create a structure that facilitates improved communication and processes between virtual employees
Results:
- 50% decreased in expenses for phone calls
- Emails/Sales Calls/Schedules visible to all employees from desktop location and wireless devices
- Decreased email sending by 87%
PROJECT MANAGEMENT
INDUSTRY: Aerospace
In business: 40 years
Employees: 5000
Objective:
Consolidate a multi – product inbound/outbound technical Help Desk into a centralized service and support center
Results:
- All activities managed by one organization
- Consistency in service and reporting
- Cross training of Associates to other business units
- 90.1% increase in client and staff satisfaction levels
OPERATIONS MANAGEMENT
INDUSTRY: Retail
In business: 100 years
Employees: 2700
Objective:
Automate the telephony provisioning process, thereby reducing the overall process time.
Results:
- 2/3 reduction in resources
- Costs reduced by 40%
- Decreased human errors
- Automated service functions
PROJECT MANAGEMENT
INDUSTRY: Legal
In business: 27 years
Employees: 50
Objective:
Results:
- Elimination of two production areas
- Streamlining of workflows and processes; increase in productivity
- Elimination of unnecessary tasks and redundancy of work
- Savings to the organization: over $300,000 per year
HUMAN CAPITAL MANAGEMENT
INDUSTRY: Finance
In business: 80 years
Employees: 15000
Objective:
Analyze feasibility of options for organization
Results:
- Option developed that allowed expertise and knowledge of the organization to be utilized
- Realignment of work
- Staff in other departments trained and utilized
- Savings to the organization: over $400,000 per year
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